SHIPPING
ORDER PROCESSING, SHIPPING & HANDLING CHARGES
M·A·C Cosmetics Online have partnered with Alshaya to ensure our customers have the best service and experience when shopping with us.
Delivery & Handling Charges
| KUWAIT | STANDARD DELIVERY CHARGE | STANDARD DELIVERY CHARGE ON PURCHASES OVER KWD 15 |
| PRE PAID / CASH ON DELIVERY | PRE PAID / CASH ON DELIVERY | |
| KWD 2 | FREE |
Pre-paid orders
Free standard shipping on all orders KWD 15 and above. A charge of KWD 2 will be incurred on purchases that do not exceed the KWD 15 free shipping threshold. Orders received after 12pm will be processed on the next business day.
Processing orders takes one to two working days if the order is received before two in the afternoon, according to product availability. Orders received after 2pm will be processed the next business day.
Cash on delivery
Free standard shipping on all orders KWD 15 and above. A charge of KWD 2 will be incurred on purchases that do not exceed the KWD 15 free shipping threshold. Orders received after 12pm will be processed on the next business day.
Processing orders takes one to two working days if the order is received before two in the afternoon, according to product availability. Orders received after 2pm will be processed the next business day.
We do not ship to P.O. Boxes, we only ship to full addresses. See our Checkout Order Form for all mandatory location information we need to ship.
Holiday Shipping
Please note the Holiday Shipping Information below, when placing an order during peak holiday season.
ESTIMATED DELIVERY DATES
| LOCATION | EST. DELIVERY TIME STANDARD SERVICE PRE PAID / CASH ON DELIVERY |
|---|---|
| KUWAIT | 1-2 Business Days* |
* All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Please note that our courier does not operate on Friday’s. If you wish to receive your purchase on a Saturday, please place your order before 12pm on a Thursday to ensure timely delivery.
We do our best to estimate the most accurate delivery time for your convenience. Our courier will contact you to arrange a suitable delivery time. They will strive to deliver your M·A·C Cosmetics Online purchase in the defined time period and shall make no less than two further attempts to deliver to the delivery address submitted. They shall obtain an electronic signature ‘proof of delivery’ which is required for confirmation purposes by M·A·C Cosmetics.
For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online. Please note: estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and subject to change.
SHIPMENTS TO INTERNATIONAL ADDRESSES
We are currently unable to accept orders shipped to destinations outside of the Kuwait.
HOLIDAY SHIPPING INFORMATION
Please note that when placing your online orders for delivery during the Holiday season (e.g. Eid Al-Fitr, Eid Al-Adha, Hijri Day, National Day), shipments may experience additional processing days. Access your order status by signing in to yourACCOUNT orCONTACT US.
| LOCATION | EST. DELIVERY TIME STANDARD SERVICE PRE PAID / CASH ON DELIVERY |
|---|---|
| KUWAIT | 1-2 Business Days + Public Holiday Period* |
*If your order is received by 12pm, depending on product availability. Orders received after 12pm will be processed on the next business day.