FREQUENTLY ASKED QUESTIONS
Select a topic below.
Go to our Find Stores page to locate a M·A·C Cosmetics store near you.
We are always looking for bright, energetic individuals to represent us.
Positions in our corporate offices or corporate field positions can be found on our CAREERS page.
Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications.
For a Makeup Artist position in a M·A·C store, please visit CAREERS.ALSHAYA.COM.
Access your order status and history by signing in to YOUR ACCOUNT. You can also reach us by phone 182-12-12 or by email firstname.lastname@example.org.
If you wish to return or exchange a faulty or incorrectly supplied product(s) purchased through maccosmetics-kw.com, please see our RETURNS POLICY for step-by-step directions.
Contact us within one hour of placing your order via our toll-free number, 182-12-12, and we will do our best to accommodate your request.
IMPORTANT: Our customer service team operate between 11am – 11pm.
Yes! If your online order is not as expected, you can return the incorrect item(s). Just call us at 182-12-12 and we would be happy to assist you.
If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible at 182-12-12 for assistance.
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. EMAIL AN ARTIST who will be happy to help find you a new favorite.
EMAIL AN ARTIST who will be happy to help find you an alternative to suit you or set you up with a notification when this product comes back into stock.
Visit our GOODBYES section to see what is still available.
Go to our BESTSELLERS, to browse our Online Exclusives.
Always want the latest products and styles? Visit our COLLECTIONS and go wild!
Go to our email submission form, call us toll free at 182-12-12.
Our customer service operatives are eagerly awaiting your calls from 11am – 11pm (GST), 7 days a week: 182-12-12.
If you have a question outside of these hours, kindly email us at email@example.com and we will promptly respond to you within 24 hours.